Welcome to our Website

 

This page establishes the Terms and Conditions under which, you may use ayshabilgrami.com. By using our Website, you are accepting these Terms and Conditions. Please visit this website periodically, as the company may modify its Terms and Conditions at any time, as they are binding to you. If you browse and use our website, we hereby reiterate that you are accepting compliance thereof and are bound by them. If you do not agree in whole or in part with these Terms and Condition, please do not use our website or services.

 

LEGAL NOTICE


AYSHA BILGRAMI SAS is the proprietary owner of the rights included in this website ayshabilgrami.com, likewise AYSHA BILGRAMI SAS is the sole editor and owner of this website, and may modify, at any time without prior notice, the presentation, management and configuration of this website and contents and services offered thereof. Every user and visitor acknowledges and accepts that at any time, AYSHA BILGRAMI SAS may change, cancel or delete any of the contents of its website. AYSHA BILGRAMI SAS waives any responsibility regarding risks incurred in transactions of any purchase, sale or acquisition of products via this website. This website may omit or have typos or inaccuracies related to the description of products, prices and availability. ayshabilgrami.com
reserves its right, without prior notification, to correct any omission, error or inaccuracy, or change or update the information. The contents of this website is for your information and general use and may be modified without prior notice.

 

DATA PRIVACY POLICY


AYSHA BILGRAMI SAS values its clients and respects their privacy. Should we gather personal information through any system related to this website, we will treat the information in a confidential manner and we will use it exclusively in topics related to the services provided by our brand. We shall not transfer, sell or share data received in ayshabilgrami.com without the express and prior consent of the owner of such data. You may read AYSHA BILGRAMI SAS’s policy on the Privacy and Protection of Personal Data in the following link, that you would have accepted prior to registering or upon contacting us.
Upon registering in this website, AYSHA BILGRAMI SAS will request your e-mail. You will receive confirmation of your registration via this mail, which you may accept or reject. We will also require your e-mail to authenticate your on-line purchases and in order for you to receive commercial notifications and ads about the brand. You may unsubscribe, should you wish to, at any time. Should you contact us via Whats App, Instagram or any other personalized media, we will request your contact number and name. Should you purchase on our website, additional information will be required. In addition to the Terms and Conditions foreseen as part of the policies of this website, you understand and accept that the company may reveal to third parties, some of the information contained in the subscription request, to the extent is shall be deemed necessary or appropriate to comply with applicable laws or legal processes or proceedings, where such information is deemed pertinent.

 

INTELLECTUAL PROPERTY


The reproduction, dissemination, distribution or public communication, either in whole or in part, is forbidden, without the express and written consent of ayshabilgrami.com. Contact us at info@ayshabilgrami.com

 

PRODUCT


All Aysha Bilgrami jewelry is manufactured in 925 sterling silver and 950 silver, with 24k gold vermeil. Our silver is not traditionally mined, it is 100% recycled and refined from X-rays. Materials used in our jewelry may vary from capsule collections or special projects, and will be clearly specified on each piece. All our jewelry is made in Bogotá, Colombia. We endeavour to show as accurate as possible, the colors and images or our products as they are in real life. Remember that the stones we use are natural and each one is unique, they may vary in form or color. We cannot guarantee that your computer screen shows any color as accurate as they are. Our pieces are hand-made, hence, there might be slight variations between the photos exhibited in ayshabilgrami.com and the actual piece

We reserve the right to limit the amount of any product or service we provide. All product descriptions or prices are subject to changes at any time without prior notice, at our sole discretion. Products shown in our website may be discontinued at any time.

 

COVID-19


During COVID-19 quarantine we will continue to ship from our home to yours with all the sanitary measures.  Please disinfect the plastic bag of your package before opening it. We have jewelry in production but since there have been differernt quarantine restrictions in Bogotá we have had some delays. Do contact us if you are interested in knowing which pieces are in production, we have the option for you to personalize them while you wait. To reserve your piece you must make a 50% advance payment, the balance will be payed once it is ready to ship. 

Thank you for supporting us. We will continue to create for you to support our team.

 

PRODUCT AVAILABILITY


AYSHA BILGRAMI SAS will maintain a number of units available in inventory. We will willingly sell more units that those we have available. We will do every thing in our power to please our Clients on their product demand. If you are interested in any product that is no longer available, or from previous collections, do not hesitate to contact us, for information regarding availability or requesting the manufacturing of such piece. Each request shall be analyzed, approved or declined, on a case by case basis. 

 

TAX FREE DAY


The Tax Free day or día sin IVA is only for Colombia. It is a day where all our products will be tax free, which means with a reduction of 19%.

Tax free is valid thru 12:00 am and 10:30pm on the 19th June, 3rd July and 21st November of 2020. Will be applied only through electronic payments.
The 19% discount will only be applied to the first 3 items of each category, per person. Ear Cuffs are part of the earrings category. 
example. 1 pair of earrings, 2 ear cuffs , 3 rings: will be eligible for discount.
6 ear cuffs: only 3 ear cuffs will be eligible for the discount.
Each product mus cost not more than $712.000 pesos before tax.
Applies on our websites www.ayshabilgrami.com  and through WhatsApp Shopping. PRE ORDER items, pieces which are not available, will be eligeble for tax free discount.estas . We do not accept any exchanges or money returns on items purchased on Tax Free Day. Use the code AYSHASINIVA on your shoppin cart when  to apply the 19% tax free discount.

PRE ORDER


All designs with the PRE ORDER option are made upon request and will be shipped within 2-5 weeks once order is placed. Do not hesitate to contact us through e-mail onlineshop@ayshabilgrami.com or our WhatsApp +57 3219038074 for further information regarding this option. All PRE ORDER items cannot be exchanged or refunded.

 

BESPOKE 


We make bespoke designs upon request. Dont hesitate in contacting us at onlineshop@ayshabilgrami.com or  +57 3219038074 to book an appointment. Bespoke jewelry cannot be exchanged or refunded. 

 

GIFT CARD


Gift Cards can be redeemed at our studio in Bogotá or here at ayshabilgrami.com. Once you’ve purchased the Gift Card  we will send you an online code, with a digital card. Gift Cards cannot be exchanged for cash or store credit. Gift Cards cannot be bought with other gift cards. If purchase exceeds the Gift Card you can pay the remaning cost with cash or credit card, or through any other payment methods available at our studio.  The gift card serves as a document of the bearer, AYSHA BILGRAMI SAS is not responsible for its loss. Gift Cards expire in 4 months from the date of purchase.

 

SHOPPING CART


Products added to your ayshabilgrami.com shopping cart will not be reserved until purchase is effectively made. After 15 minutes of inactivity, these products may be freed to another person interested in such product. Products saved in Wishlists, will not be reserved, we recommend that you be mindful regarding availability.

 

PAYMENT PROCESS


Payment process will be conducted via PagoAgil; this safe payment platform will continue and complete the payment process. ayshabilgrami.com will not have access to your financial information at any time and waives any responsibility thereof.

 

SHIPPING AND DELIVERY TIME


Shipping within Colombia will be carried out by shipping agencies Pasarex, Fedex or Mensajeros Urbanos. W have free shipping within Colombia. Delivery times in Bogotá are 3 working days and in the rest of the country from 3 to 8 working days. Purchases made on weekends or bank holidays will be processed the following working day. Take into account that Colombia has approximately 19 bank holidays per year.
Once payment is processed and package is ready, we will send you the tracking number and a follow-up to your email. Please make sure you leave a valid contact number, address and e-mail in you payment information.

Shipping outside Colombia will be made by UPS, DHL or Fedex. We provide free shipping outside Colombia if your purchase exceeds US$200. International shipping costs for purchase of less than US$200, will be US$35. Once you receive your product, you may have to pay fees or taxes as applicable in your country, these are not included in the purchase price.
Delivery times outside Colombia are between 3-15 working days, destination dependant. Purchases made on weekends or public holidays will be processed  and dispatched the following working day. You must take into account that Colombia has approximately 19 bank holidays per year.
Once payment is processed and package is ready, we will send you the tracking number and a follow-up to your email. Please make sure you leave a valid contact number, address and e-mail in you payment information.

 

WARRANTIES AND CARING FOR YOUR PRODUCT


All pieces have a 30 day warranty on account of manufacturing defects, from purchase, and 1-year warranty with gold vermeil pieces. Shipping costs are not included.

To avoid deterioration of your jewelry, apply make-up, perfume or beauty products before putting it on. Do not use them to go to the beach, swim or exercise. Keep it in a fabric bag to protect it when you are not using it. For pieces made of materials other than silver, please read caring instructions in the product’s description. Stones that brake due to smashing or falling have no warranty, as these are deemed misuse or inappropriate care of the jewel. We are constantly updating our Story Highlights in Instagram with tips on how to clean and care for your jewelry at home. Click here to learn more 

Do not hesitate to contact us to clean or any cleaning or care regarding your jewelry  through WhatsApp at +57 3219038074 or write to us at onlineshop@ayshabilgrami.com. If you bought your jewelry from a distributor, you must contact such distributor and they will contact us and carry out the repair process.

 

DISCLAIMER


AYSHA BILGRAMI SAS waives its responsibility of the warranty, when there is evidence that the problem stems from: Misuse of a product by the Client, or when the Client evidently has not followed the product’s caring instructions, See above GUARANTEE AND CARING FOR PRODUCTS section. Every warranty request will be analyzed, approved or otherwise declined. 

 

EXCHANGE POLICY


We regret that at this time we cannot issue any exchanges or refunds. All sales are final. 

Contact us through +57 3219038074  or at onlineshop@ayshabilgrami.com to help you in your purchase process or if you detect any problem or inconveniences with the reception of your request. If your we decide your product applies for exchange policy shipping costs will be responsibility fo the client.

 

REPAIRS


AYSHA BILGRAMI SAS repairs all pieces made by the company. You can always send your products to our Estudio to be repaired, irrespective if the warranty period has expired. The pieces should be sent to us with a copy of the invoice or buyer’s ID number. We will analyze each repair or maintenance and will inform the costs of such repairs and delivery time. Shipping is not included and will be responsability of the client.

To request a repair or maintenance of your jewelry, contact us at info@ayshabilgrami.com. If you bought your product from a distributor, get in contact with such distributor and they will contact us. No repairs shall be made to products that were not bought by authorized distributors of AYSHA BILGRAMI SAS. Should your purchase arrive in poor conditions, please write to us at info@ayshabilgrami.com within 48 hours of reception thereof, describing the product and attaching a photo of the problem.