Welcome to our Website
This page establishes the Terms and Conditions under which, you may use ayshabilgrami.com. By using our Website, you are accepting these Terms and Conditions. Please visit this website periodically, as the company may modify its Terms and Conditions at any time, as they are binding to you. If you browse and use our website, we hereby reiterate that you are accepting compliance thereof and are bound by them. If you do not agree in whole or in part with these Terms and Condition, please do not use our website or services.
LEGAL NOTICE
AYSHA BILGRAMI SAS is the proprietary owner of the rights included in this website ayshabilgrami.com, likewise AYSHA BILGRAMI SAS is the sole editor and owner of this website, and may modify, at any time without prior notice, the presentation, management and configuration of this website and contents and services offered thereof. Every user and visitor acknowledges and accepts that at any time, AYSHA BILGRAMI SAS may change, cancel or delete any of the contents of its website. AYSHA BILGRAMI SAS waives any responsibility regarding risks incurred in transactions of any purchase, sale or acquisition of products via this website. This website may omit or have typos or inaccuracies related to the description of products, prices and availability. ayshabilgrami.com
reserves its right, without prior notification, to correct any omission, error or inaccuracy, or change or update the information. The contents of this website is for your information and general use and may be modified without prior notice.
DATA PRIVACY POLICY
AYSHA BILGRAMI SAS values its clients and respects their privacy. Should we gather personal information through any system related to this website, we will treat the information in a confidential manner and we will use it exclusively in topics related to the services provided by our brand. We shall not transfer, sell or share data received in
Shipping outside Colombia will be made by DHL or Fedex. We provide free shipping outside Colombia if your purchase exceeds US$300. International shipping costs for purchase of less than US$300, will be US$30. Once you receive your product, you may have to pay fees or taxes as applicable in your country, these are not included in the purchase price.
Please allow 2-5 days for your order to process and ship, unless otherwise noted. Delivery times outside Colombia are between 3-15 working days, destination dependant. Purchases made on weekends or public holidays will be processed the following working day. You must take into account that Colombia has approximately 19 bank holidays per year.
Duties and taxes are not included in the total at checkout. They are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country.Payment of any duties and import taxes is the responsibility of the client, and these fees are collected at the time of delivery. The international shipping cost incurred at the time of check out is non-refundable. Customers will not be refunded the shipping cost in the event that an International Shipment is refused by the receiver.
Once payment is processed and package is ready, we will send you the tracking number and a follow-up to your email. Please make sure you leave a valid contact number, address and e-mail in you payment information.
WARRANTIES AND CARING FOR YOUR PRODUCT
All pieces have a 30 day warranty on account of manufacturing defects, from purchase, and 1-year warranty with gold vermeil pieces. Shipping costs are not included.
Due to the nature of our jewelry slight variations may occur. To avoid deterioration of your jewelry, apply make-up, perfume or beauty products before putting it on. Do not use them to go to the beach, swim or exercise. Keep it in a fabric bag to protect it when you are not using it. For pieces made of materials other than silver, please read caring instructions in the product’s description. Stones that brake due to smashing or falling have no warranty, as these are deemed misuse or inappropriate care of the jewel. Glass that brake due to smashing or falling have no warranty, as these are deemed misuse or inappropriate care of the jewel.
Discover our cleaning and restoration service – THE SPA and book hrough WhatsApp at +57 3219038074 or write to us at info@ayshabilgrami.com. If you bought your jewelry from a distributor, you must contact such distributor and they will contact us and carry out the repair process.
DISCLAIMER
AYSHA BILGRAMI SAS waives its responsibility of the warranty, when there is evidence that the problem stems from: Misuse of a product by the Client, or when the Client evidently has not followed the product’s caring instructions, See above GUARANTEE AND CARING FOR PRODUCTS section. Every warranty request will be analyzed, approved or otherwise declined.
EXCHANGE POLICY
Discounted, MADE TO ORDER and Bespoke items are not eligible for exchanges or refunds. We accept exchanges within 30 days of purchase if piece is in perfect conditions, no scratches or signs of use and with is complete packaging. If we decide your product applies for exchange policy shipping costs will be responsibility of the client. We do not refund money, the customer will receive store credit for the value of the purchase and will have 6 months to redeem it in products of the brand.
Contact us through +57 3219038074 or at info@ayshabilgrami.com to help you in your purchase process or if you detect any problem or inconveniences with the reception of your request. If we decide your product applies for exchange policy shipping costs will be responsibility for the client.
Should your purchase arrive in poor conditions, please write to us at info@ayshabilgrami.com within 48 hours of reception thereof, describing the product and attaching a photo of the problem. Each request will be analyzed, approved or declined, on a case by case basis.
REPAIRS
AYSHA BILGRAMI SAS repairs all pieces made by the company. You can always send your products to our Bogotá STUDIO-SHOP at Calle 80 # 8-14 studio 201 to be repaired or refurbished, irrespective if the warranty period has expired. We will analyze case under our service THE SPA and will inform the costs of such repairs and delivery time . Shipping costs are not included. Each request will be analyzed, approved or declined, on a case by case basis.
To request a repair or maintenance of your jewelry, contact us at info@ayshabilgrami.com . If you bought your product from a distributor, get in contact with such distributor and they will contact us. No repairs shall be made to products that were not bought by authorized distributors of AYSHA BILGRAMI SAS.
